Refund policy

Last updated: September 25, 2026

Every GLORi item is made to order: it is printed or embroidered for you after you order it, by our production partner Printful. That keeps waste down and means we don't hold stock. It also shapes this policy. We will always make it right when something goes wrong, but we can't take back an item simply because you changed your mind.

If your order arrives damaged, defective, misprinted or wrong

Email us within 30 days of delivery with your order number and a photo of the problem.
We'll send a free replacement or a full refund, whichever you prefer.
You don't need to send the item back.

If your order doesn't arrive

If tracking shows your package lost in transit, or it hasn't arrived 30 days after it shipped, we'll send a free replacement or a full refund.
If tracking shows it delivered but you can't find it, tell us within 30 days. We'll open a claim with the carrier and help you get it resolved.

If the size isn't right

For clothing and hats, we offer one size exchange per order within 30 days of delivery. We'll make the new size for you; you pay only the shipping on the replacement.
You can keep the original, or pass it on to someone it fits.
Please check the size chart on each product page before ordering.

Changed your mind?

Because each piece is made just for you, we can't accept returns or give refunds for change of mind, or for a colour that looks slightly different from the photo on your screen. Our product photos are realistic previews, and small differences in colour and print placement are normal for made-to-order goods.

Cancelling an order

Email us within 2 hours of placing your order and we'll cancel it for a full refund. After that, your item may already be in production and can't be cancelled, but everything above still applies once it arrives.